All returns and exchanges must be made within 30 days of the original ship date.  Please email for authorization and mailing address for return items.


Returned items should be in like-new condition.  Refunds will include retail price paid plus applicable sales tax.  You are responsible for return shipping costs. If you received the wrong item, or if the item was defective or damaged, I will cover the shipping costs.


Susan Panciera Jewelry Studio is not responsible for lost return shipments.  For your protection, please consider insuring your return package.


Please allow 3-7 business days after receipt of return for refund or exchange to be processed.


Custom design projects are not refundable.  I will do my best to communicate clearly and carefully during the design and fabrication process so that you end up with a piece that you love.  Please talk with me about potential modifications if you are not satisfied with your custom project for any reason.